Return & Exchange Policy
Return & Exchange Policy
| REFUND & EXCHANGE POLICY | ||||||
| 1. We accept any product with which you're not satisfied. | ||||||
| 2. We accept return/exchange requests up to 1 week from the date of order delivery. | ||||||
| 3. Products should have at least 90% remaining in the bottle. | ||||||
| 4. Return/Exchange requests are processed within 3-5 working days. | ||||||
| 5. Delivery charges are not refundable for your exchange/return order. | ||||||
| 6. Customers have to pay the delivery charges for exchange order. | ||||||
| 7. Tester Box (Sample Box) is not refundable as it is solely for the purpose of testing fragrances. | ||||||
| 8. Orders above Rs.10,000 are not refundable, and can only be exchanged. | ||||||
| 9. Incase of damage, leakage, or wrong product, we bear the delivery charges. | ||||||
Checklist for Returns & Exchange:
- Ensure the product to meets our return guidelines for return eligibility.
- Properly package the product to avoid any further damage during transit.
Contact Us:
Address: 1603 i14/2 Street 38 Islamabad.
What's App Contact: +92 336 7230434.
Customer Support: infodewscents@gmail.com.